For US orders, our standard delivery time is 8–15 working days. For other destinations please allow around 10 working days.

You can visit this site to follow up on your order status right away: https://www.shoesneat.com/pages/track-my-order (An order number or tracking number is required. You may get them from the order confirmation or shipping confirmation emails.)

If you encounter any tracking issues, please refer to our Shipping & Delivery questions below or email us via [email protected]

You should see tracking events within 48-96 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking events only show up once the shipment was handed over to the local facility.

Note: Some carriers take a longer time for the next information to appear.

Standard delivery to US, CA, AU and UK addresses is usually $5.99. If the order is over $50, we will deliver it for you free of charge.

Our products are manufactured and shipped out from different fulfillment centers in the US, China, Canada, and the UK.

To change orders please contact our customer service department as soon as possible. We will endeavour to change your order as requested, this may not always be possible as the item may have already been despatched – in which case you can just send the shoes back to us for an exchange.

Email address of the store: [email protected]

We are sorry to hear you wish to cancel your order. If you'd like to cancel your order, please send us your request via email ([email protected]) including your order number. If possible, hope you can let us hear about your cancellation reason, we’re always looking for ways to deliver happiness.

NOTE: Our customer service team will get back to you within 12-24 hours. Please wait for our reply and do not open a PayPal case immediately after placing an order. We will FOR SURE refund you for unfilled orders.

We're sorry you received a parcel with damaged/broken/defective items! Promptly contact us via email, tell us about your problem(s), and don't forget to attach photos/videos that show the defect/ damage condition for better support. We will give our best to assist.

Please check your tracking confirmation email or order packing slip to ensure items are not arriving in separate shipments.

If your missing item was shipped from a different fulfillment location, it may still be in transit to you. In case there is no other information on the remaining items, please reach out to us here.

If an order was placed and processed successfully, an automated order confirmation should have been sent to you via e-mail. Please check your Spam/Junk/Promotion mailbox if you do not see any emails in your primary inbox.

Also, it is recommended that you whitelist our notification email address in order to improve our email deliverability.

If you still could not find it after checking, we recommend you Email Us so we may investigate this for you.

Just a few steps to save on your order:

1. Add the item to your cart

2. Click on the secure Checkout button

3. Insert a discount code in the discount code box. Then click APPLY

We can help, fortunately, reimburse you the equivalent amount for the personalized couponsyou received from us before your purchase.

However, if it’s an after-purchase promo, we apologize to say that it can only be applied for future purchases.

For now, We only receives ONE discount CODE to be applied in a single checkout. (Other auto discount programs are still applicable.)